Refund Policy

1. Account balance

Payments normally add credit to your SMMShift account. The balance can be used for eligible services available on the website.

2. Cancellations

An order may be cancelled when it cannot be started or completed. Once processing has begun, cancellation may be technically impossible. If we cancel an order, the value of the undelivered portion is normally returned to your SMMShift balance.

3. Refills and guarantees

A refill or replacement is available only when the selected service explicitly includes a guarantee and all service conditions are met. Natural changes, platform removals, deleted or private content, changed usernames or links, and simultaneous orders from other providers may make a refill unavailable.

4. Refunds to the original payment method

Requests are reviewed individually and subject to applicable law. Completed services are non-refundable. Approved refunds may exclude completed orders, non-refundable payment-provider charges, chargebacks, bonuses, and promotional credits. We may request transaction details needed to verify ownership and prevent fraud.

5. Incorrect links or quantities

You are responsible for checking the link, service, and quantity before submission. If a valid order has started for the supplied link, it may not be reversible.

6. How to request help

Open a support ticket with the order ID, payment reference if relevant, and a short explanation. Do not include passwords or full card details.