Privacy Policy

This Privacy Policy explains how SMMShift collects, uses, shares, and protects information when you visit our website, create an account, add funds, place orders, or contact support.

1. Information we collect

We may collect account information such as username, email address, language, and account settings; transaction information such as payment status, amount, currency, and provider reference; order information such as public social-media links, service selections, quantities, and status; support messages; and technical information such as IP address, browser, device, timestamps, cookies, and security logs.

We do not need your social-media password. Do not send passwords, payment-card details, or other unnecessary sensitive information through an order or support ticket.

2. How we use information

• Provide accounts, balances, orders, refills, and customer support.
• Process payments and prevent fraud, abuse, and unauthorized access.
• Maintain, troubleshoot, analyze, and improve the service.
• Comply with legal obligations and enforce our terms.
• Send essential service notices and, where permitted, marketing communications.

3. Legal bases

Depending on your location, we process information to perform our contract with you, comply with law, pursue legitimate interests such as security and service improvement, and act on your consent where consent is required.

4. Sharing

We may share limited information with hosting, security, analytics, payment, communications, and service-delivery providers acting for us; with professional advisers; or with authorities when legally required. Public links submitted for an order may be transmitted to service providers strictly to fulfill that order. We do not sell your social-media passwords or require access to them.

5. International transfers

Our providers may process information in countries other than yours. Where required, we use appropriate contractual or legal safeguards for international transfers.

6. Retention

We retain information only as long as reasonably necessary for service delivery, accounting, dispute resolution, security, and legal compliance. Retention periods differ by record type and applicable law.

7. Your choices and rights

Depending on your location, you may request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. Some information may be retained when required for tax, fraud-prevention, chargeback, or legal purposes. Submit a request through the support area of your account.

8. Security

We use reasonable administrative and technical safeguards. No online service can guarantee absolute security. Use a unique password and notify support if you suspect unauthorized access.

9. Children

SMMShift is not directed to children under 18, and we do not knowingly collect their personal information.

10. Cookies

We use cookies and similar technologies as explained in our Cookie Policy.

11. Changes and contact

We may update this policy when our practices or legal obligations change. The current version is published here. Contact us through the support area of your SMMShift account.